Refund and Returns Policy
3D Stereo Photography
We want you to be pleased with your purchase. If something isn’t right, please contact us and we’ll do our best to resolve the matter promptly.
Cancelling an order or changing your mind
If you purchase goods from our website, you normally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
To cancel, please email admin@3dstereo.co.uk within this period, stating your name, order number and that you wish to cancel.
You then have a further 14 days to return the goods to us.
Please take reasonable care of the goods while they are in your possession. You may inspect them as you would in a shop, but we may reduce your refund if they have been handled beyond what is necessary to establish their nature, characteristics and functioning, and their value has been diminished.
Returning unwanted goods
If you change your mind, you will normally be responsible for the cost of returning the goods.
Please contact us before posting anything back so that we can provide the appropriate return address and instructions.
We recommend obtaining proof of postage. The goods remain your responsibility until they reach us.
Refunds
When you cancel an order within the statutory cancellation period, we will refund the price paid for the goods and the original standard delivery charge, where applicable.
We are not required to refund any additional cost of an upgraded delivery service.
We will issue the refund within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier. Where goods have not yet been dispatched, the applicable refund period runs from when you notify us of cancellation.
Refunds will normally be made using the original payment method, without additional fees.
Faulty, damaged or incorrect items
If your order arrives damaged, is faulty or contains the wrong item, please contact us as soon as possible at admin@3dstereo.co.uk.
We will arrange an appropriate remedy in accordance with your statutory consumer rights. Depending on the circumstances, this may include a repair, replacement or refund.
Where goods are faulty or have been supplied incorrectly, we will cover reasonable return postage costs.
Under the Consumer Rights Act 2015, consumers generally have a 30-day short-term right to reject faulty goods for a refund. Additional rights may apply after this period.
Nothing in this policy affects your statutory rights.
Contact us
For cancellations, refunds, returns or questions about an order, please contact:
3D Stereo Photography
Email: admin@3dstereo.co.uk
Please include your order number where possible.